What areas do you deliver to?
We currently deliver to selected neighbourhoods within our service zones. Enter your address at checkout to confirm availability. Our delivery coverage will continue to expand.
How do I place an order?
Simply create an account, browse the products you need, add them to your basket, choose a delivery slot, and complete checkout.
Do I need an account to shop?
Yes. An account allows us to manage your orders, delivery addresses, and preferences securely.
How do delivery slots work?
At checkout, you’ll select an available delivery window. Slot availability changes based on demand and location.
What are your delivery charges
Delivery fees vary based on location, order size, and promotions. The exact fee will be shown at checkout.
What happens if a product is out of stock?
We may offer a suitable substitution unless you choose to opt out. If no substitution is acceptable, we’ll refund you automatically.
Can I change or cancel my order?
You can modify or cancel your order before it enters the picking stage. After that, changes may not be possible.
What payment methods do you accept?
We accept major debit and credit cards, processed securely through our payment partners.
How will I know when my order is on the way?
You’ll receive notifications by SMS, email, or app when your order is confirmed, dispatched, and about to arrive.
What should I do if I receive the wrong or damaged item?
Contact customer support within 24 hours and we’ll replace or refund the item as appropriate.
Do you accept returns?
Certain items (fresh, chilled, frozen, or opened goods) are not returnable for hygiene reasons. Other items may be eligible—see our Returns Policy for full details.
How do I update my address or personal details?
Log into your account and visit the “My Profile” section to update your information.
Is my personal information secure?
Yes. We use secure authentication, encrypted transmission, and strict data-handling procedures to protect your information. See our Privacy Policy for more details.
How do I contact customer support?
Use the “Contact Us” section on the website or app to reach our support team.