Frequently Asked Questions

We ship from our Dubai, Sharjah & Abudhabi Based Outlets.

Headoffice : 

AL ADIL TRADING CO LLC, Mezzanine Floor,

Next to Sukh Sagar Restaurant,

Near Pak Regis Hotel,

Karama, Dubai, UAE.

P.O. Box: 52409

Landline: +971 4 3706666

Saturday - Thursday, 9am – 10pm (UTC+04:00),

Friday - Closed

Closed on all National Holidays

The Best Way to contacts is by email – customercare@adildubai.com

Mob : +971-509441616 / +971-552889977 Landline: +971 4 3706666

Or Click for Live Chat Option on Bottom-left corner of the screen.

After hours you can email customercare@adildubai.com and we will respond the next business morning. Please send all contact information including your name, email address and phone number(s).

We use state-of-the-art technology to handle and process your orders. All personal information you provide is not sold, rented or given to any third party companies. The only information we retain on our secure servers are your email address.

After your order is placed, the email confirmation you receive will have the information needed to contact us and track your order.

The only way to place an order is to complete and finish the check out process is to click the Check Out button at the end. At that time your order is placed into the order queue and the system generated an email with your receipt. This is your confirmation that your order was submitted to our system.

Receipts are emailed automatically at the completion of the check out process. If you are missing your receipt you can contact us for a copy.

While our website is the best and easiest way to place an order, we can review your order via phone, Whatsapp or live chat instead.

No, you can’t make any changes to order once you complete the check out process.

Contact us as soon as possible if you need to cancel your order.

After placing your order and completing it by clicking the Check Out button, you will get an email order confirmation.

If you did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.

Once we process your order and generate a shipping label, our system will email a tracking number and delivery person contact number for your order.

Our usual response time is one (1) business day or less. In many cases, your question or concern will be addressed within three hours.