Delivery Related

Search FAQ

Q : When will I receive my order?

Answer : With in 24 Hrs

Q : How do I change the delivery info (address to which I want products delivered)?

Answer : You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Q : Do you deliver in my area?

Answer : You can check it in the pick your location slot.

Q : Will someone inform me if my order delivery gets delayed?

Answer : Yes our customer our team will get in touch with you if there is a delay with your order.

Q : How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

Answer : We try to make sure the inventory at the store is always updated so that your order can be fulfilled at all times. However, in case an item you ordered is unavailable at the store you selected, our order fulfilment team will notify you of the same in quick time.  

Q : When and how can I cancel an order?

Answer : When the order is on the processing stage (you can check the status of your order through our track your order system). Cash on delivery orders will have a cancellation charge of 10%.

What You Receive Is What You Pay For. At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.